Quotes from Atlas of the Heart by Brene Brown:
I understood that there were very few people who could handle being held accountable for causing hurt without rationalizing, blaming, or shutting down.
When people are hateful or cruel or just being assholes, they’re showing us exactly what they’re afraid of. Understanding their motivation doesn’t make their behavior less difficult to bear, but it does give us choices. And subjecting ourselves to that behavior by choice doesn’t make us tough—it’s a sign of our own lack of self-worth.